FAQs

1. Payment

   1. Can I order cutting discs on your web site and pay upon picking up my order at the post office?

      No, sorry but such a payment form is not available.

   2. How do I pay for my order?

      The order is paid online with a bank card of international payment cards by Visa (all kinds), MasterCard (including Maestro)networks issued by any bank worldwide as well as with PayPal system. After clicking “Buy online now” the system will forward you to the e-payment gateway belassist.by or PayPal that secures online payments. You will have to enter your first and last name (like on your card), card number (16 or 18 digits on the front side of the card) and a CVC code (on the rear side). After that please click “Check out”. If the payment is successful, your order confirmation will be sent to your email.

   3. What payment cards do you accept?

      Visa (any kinds), MasterCard (including Maestro) of any issue bank.

   4. What should I do if my card number has 18 digits, not 16?

      Please start entering your correct card number and the system will offer you additional fields for 18 digits.

   5. Can I pay with an e-purse?

      Yes. The PayPal payment system is available on our web site.

   6. How much do two blades cost?

      The price of one 125mm blade is 19,50 dollars (one 115 mm blade costs 18,60 dollars) multipled by their number. So 2 items of 125 mm blades cost 39 dollars (2 items of 115 mm blades cost 37,20 dollars), 3 items of 125 mm blades – 58,5 dollars (3 items of 115 mm blades cost 55,80 dollars) and so on. Discounts are available for orders from 10 to 19 blades – 18 %, more than 20 blades – 22 %. Shipping cost is included into the price.

   7. What does order rejected on my email mean?

      There are different reasons for order rejection, listed in the same message. If “not sufficient funds” then you need to add funds to your card. If the “Transaction has been denied for the cardholder”, then you need to contact your bank for further information. You card might not be useful fur online payments.

2. Online order

   1. How to place my order online?

      To place an order online, please click “Buy online now” or “Payment and delivery” and then click “Buy online now”. You will be asked to fill in an order form. The required fields are: number of discs, Last and First names, country, city, shipping address, e-mail and telephone number. Then please choose the payment form (Assist or PayPal) and click “Check out”. Please check that the required fields are filled in correctly! Otherwise your order might be shipped to another person or destination. Your email is required for order confirmation letter that follows successful check out.

   2. Where else can I buy your product?

      Currently, online order is the only option available.

3. Delivery

   1. Why аrе orders shipped from a warehouse in Minsk?

      We ship from a wholesale warehouse in Minsk, Belarus because compared to other countries shipping cost of international parcels is much cheaper in Belarus.

   2. How will I know that my order has been shipped out?

      Orders received and paid before 5 p.m. (UTC+03:00) are shipped out same day. The next day before 12.p.m. an order confirmation with the tracking number will be sent to your email. Orders confirmed and paid after 5 p.m. (UTC+03:00), as well as on weekend and national holidays are shipped out the next business day after 5 p.m. (UTC+03:00).

   3. What countries do you ship to?

      We ship to any destination worldwide. The price is fixed and includes shipment cost to your local post office.

   4. How long does shipment take?

      It depends on the destination address. Shipping to Kiev usually takes 5 days. Dnepropetrovsk or Krivoi Rog – about 10-11 days. Shipping to Israel - 7 days, all countries of Western Europe-up to 15 days. On holiday time shipping may take up to one month.

   5. How much is the shipping cost?

      Shipping cost - 4 dollars - is included into the price of the product. There are no additional charges upon collect of your order. Destination address does not matter. Just pick up an order at your local post office.

4. Wholesale

   1. What should I do to become your dealer?

      If you are a legal entity and you have a sales network, we will be ready to discuss cooperation terms with you. To contact you, please click “Wholesale” and fill in the feedback form with a detailed info about you.

5. Product details

   1. Are there speedcutter blades that are 230mm (9 inch.)?

      A speedcutter blade currently comes in only two size diameters - 125 mm (5 inch.) and 115 mm (4,5 inch.).  

   2. What will happen if the blade gets on a nail or a screw?

      We do not recomment to use our blade for cutting wood with metal parts in it, however if it happens accidently the maximum damage to the blade woud be a couple of chips off the metal teeth. Still there will be no kick back and the teeth will not come off thr blade.

   3. Why is GRAFF Speedcutter safe?

      Tungsten carbide teeth stick 1,1 mm out of the surface of the disc body to allow one more application of the blade- smooth grooving and rabbet cutting. The configuration of teeth resembles plane blade. So if it sticks out on 1 mm, than it will not get deeper per a single operation.